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  • How to book for a Home Service appointment?
    You may contact us at 8741-7777, 0943-135-1850, or 0917-634-8526 to book an appointment. Simply press "2" to be connected with our home service agent. Alternatively, you can download our HPD App for free and select "Schedule my home service appointment." Please note that this feature is only accessible to patients who are able to log in to the app.
  • Do you have doctors who can do house calls and perform Intravenous (IV) procedures?
    Sorry, this service is currently not available.
  • How many patients can you accommodate for Home Service?
    We can accommodate a maximum of 50 patients per household/location.
  • Can we call the nearest branch to schedule a home service appointment?
    Yes, you may. To check the branch contact numbers, you may visit https://www.hi-precision.com.ph/our-locations.
  • How do I schedule an RT-PCR Swab test?
    You may visit the Our Locations page to determine the branch nearest you and call, or send a message via Viber to the assigned number of the branch for RT-PCR Swab testing.
  • Can we use our Health Maintenance Organization (HMO) card for the services?
    For walk-ins, most of our branches are HMO accredited. On our website, go to the HMO Approval page to have your request approved prior to visiting the branch. For home service, please call our home service hotline at 8741-7777, and press “2” to know which among the accredited HMOs can be served.
  • How do I get your branch information?
    On our website, go to Our Locations page. You may also download our HPD App for free, then click “Branches.”
  • How do I know the schedule of your doctors?
    On our website, go to the Find a Doctor page or download our HPD app, then click “Doctor’s Clinic” to check the schedule of doctors at the branch nearest you. However, the doctor’s schedule may change without prior notice, so please call the branch for confirmation.
  • I lost my receipt and I forgot to take note of my PID, what should I do?
    You may contact any of Our Locations or you may send us an email through our website and we will assist you accordingly.
  • Are your clinics accredited with PhilHealth?
    Sorry, our facility is currently not PhilHealth accredited.
  • How far can you go for Home Service?
    We can serve all areas in Metro Manila and areas near our provincial branches. Visit the Our Locations page to determine the branch nearest you and setup an appointment via Home Service Appointment page.
  • What are HPD's hours of operation?
    Operating Hours can be found under the Branch Details for each location under the Our Locations page.
  • How long does testing typically take before results are available?
    Many tests are completed within 4 hours. However, paps, biopsies, and cultures take longer due to the manual nature of the procedures. Additionally, certain specialty tests are processed in batches. You can check the release times for your requested tests here.
  • Can I check my imaging test images and results online?
    All readings of imaging results will be uploaded online, but only the image of X-Ray tests can be seen online as of the moment. The images of other imaging tests such as ECG, Ultrasound, and 2D Echo must be picked up at the branch.
  • What Laboratory Packages are available?
    Visit the Diagnostics and Testing page on our website to view all the packages available. Note that availability would also depend on the branches.
  • What happens to my sample once I have provided it?
    Your sample will be labeled with your full name and a barcode containing the details of the requested tests and your personal information. It will then be sent to our laboratory for evaluation to confirm its suitability for the required tests. Once verified, our laboratory staff will prepare the sample for on-site testing or transfer it to another branch specializing in the necessary analysis. After testing, the results will be uploaded to our patient portal for online access.
  • Can I take my medications before I take my blood tests?
    For fasting tests, consult your doctor about whether to take your maintenance medication. Follow their guidance accordingly.
  • Do you offer Magnetic Resonance Imaging (MRI) services?
    We apologize but MRI is currently not available at Hi-Precision Diagnostics.
  • My doctor ordered some blood tests. Can I eat or drink before the test?
    The need for fasting depends on the test your doctor has requested. Typically, your doctor will inform you if fasting is required, which includes no eating, drinking, or gum chewing. If you're uncertain, please consult your physician or review the patient preparation guidelines here.
  • Do you offer Computerized Tomography (CT) scan services?
    The CT Scan is only available at our Del Monte Branch. To make an appointment, you may call our corporate hotline at 8863-9999.
  • I’m an existing patient who recently got married and changed my surname since the last time I visited your clinic. Will my current password automatically change to my new surname the next time I have tests done at HPD?
    If you used the same Patient ID (PID) for this transaction and have had previous access to your account, your password will still be your previous password. You can change your password under the Patient Portal after logging in to your account on our website or mobile app.
  • How can I check my results online?
    You can access your online results by logging in to our Patient Portal. Your default username is your Patient ID (PID) and your default password is your surname in capital letters. You may change these after logging in the first time.
  • Can I drink water during fasting? If yes, how much can I drink?
    Yes, you can drink plain water while fasting. There is no specific limit to how much water you can drink. However, it’s important not to significantly increase your water intake solely because you are fasting.

Frequently Asked Questions

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